Collector Directs Prompt Resolution of CM Helpline Complaints Within Four Days

भिण्ड | दीपेंद्र बौहरे

Mandate for Swift Complaint Resolution

In anticipation of upcoming festivals, Bhind District Collector Kirodi Lal Meena issued strict directives to officials during a crucial time-bound meeting held in the Collectorate auditorium. He ordered all Level-1 officers to personally contact complainants and ensure satisfactory resolution of grievances lodged on the Chief Minister's Helpline (CM Helpline) within the next four days.

Ensuring Quality Complaint Closure

The Collector emphasized that complaints must undergo proper verification before being closed, and no complaint should be closed more than ten times. During the meeting, the District Collector reviewed the performance of various departments, urging them to achieve results exceeding the state's average performance. He stressed the necessity of maintaining a closure rate of satisfactory complaints above fifty percent.

Addressing Key Schemes and Services

Instructions were given to establish mutual coordination among departments for the quick resolution of complaints related to the Sambal Yojana, birth and death certificates, and the Samagra Portal. The Collector underscored the importance of expediting the process of creating Samagra IDs for all district residents, urging increased speed in registration and verification work. Additionally, directives were issued for the priority resolution of pending complaints older than one hundred days under the Home Department.

Focus on Court Cases and Sanitation

District Collector Kirodi Lal Meena instructed timely compliance with court orders, especially in service-related matters, to avoid contempt situations, stating that any negligence would not be tolerated. Urban bodies were directed to pay special attention to sanitation arrangements during festivals to ensure a clean and safe environment for citizens.

Improving Performance Rankings

With the aim of improving rankings in the Collector-Commissioner Conference, he warned departments lagging in performance to move out of the bottom-ten list. Officials were instructed to attend meetings to present updated information with the operator, as per the departmental calendar. Detailed reviews were also conducted on various other pending issues, including land allocation, preparation of vision documents, and payment of electricity bills.

The meeting was attended by all senior district officials, including District Panchayat CEO Veer Singh Chauhan.